Widerrufsrecht

Last updated: December 2025

Thank you for shopping at Saint Doux. We are committed to ensuring your satisfaction with every purchase.

1. General Return Conditions

We accept returns of unworn, unwashed, and undamaged items with all original tags attached within 30 days of the delivery date.

• Timeframe: 30 days from the date you received the item.
• Condition: Item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: Your order number is required to complete your return.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email our Customer Service team at contact@saintdoux.com. Please include your Order Number and the reason for the return.
2. Receive Instructions: We will review your request and provide you with the return address and instructions.
3. Ship the Item: Pack the item securely and ship it to the provided address using a carrier of your choice. We recommend using a trackable shipping service.

Items sent back to us without first requesting a return will not be accepted. Please do not send your purchase back to the manufacturer unless instructed to do so.

3. Damages and Issues (Defective or Incorrect Items)

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will make it right.

• If the item is defective or damaged: We will send a replacement free of charge or issue a full refund.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Gift cards.
• Personal care or hygiene items if the original packaging or seal has been opened (for health and safety reasons).
• Custom products (such as special orders or personalized items).

Please contact us if you have questions or concerns about your specific item.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund (typically 5-10 business days).

Return Shipping Costs

• Defective or Wrong Item: If the return is due to our error (e.g., defective product, wrong item sent), Saint Doux will cover the return shipping costs.
• Change of Mind: If the return is due to a change of mind or ordering the wrong size, the customer is responsible for the return shipping costs.

7. Contact Information

For any questions regarding our Return and Refund Policy, please contact us at:

Email: contact@saintdoux.com